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Human Resources and Quality Management
OVERVIEW
CEA CAPA Partner Institution: London South Bank University
Location: London, England
Primary Subject Area: Management
Instruction in: English
Transcript Source: TBD
Course Details: Level 400
Recommended Semester Credits: 4
DESCRIPTION
To provide students with various current industry practices that can be examined and compared to theoretical frameworks in delivering service quality. This unit will examine quality in service delivery, service diversity and service systems. This unit brings together knowledge, understanding, different interpretations and critical analysis of the contexts and issues relating to international human resource management. Current personnel and development trends such as managing a diverse workforce in international organisations will be explored. In addition, the context of international personnel and development will be examined such as different employment systems and national cultures. These areas will be critically examined with the firm/organisation as the main focus of analysis.
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