Human-Computer Interaction Spanish Language & Latin American Studies Program Spring 2022 Semester - Valparaíso

The course presents Human-Computer Interaction (HCI) as a key interdisciplinary area. HCI is traditionally considered a main Computer Science area, but it involves many others fields of knowledge: design, psychology, sociology, anthropology, engineering, media, and ergonomics, among others.

ACM SIGCHI defines HCI as the discipline concerned with the design, evaluation, implementation of interactive computing systems for human use, and with the study of major phenomena surrounding them. As software systems are usually part of complex services that a company/institution offers to its customers, traditional HCI also extends to Service Science.

The course focuses on User eXperience (UX), usability, and Customer eXperience (CX). Topics include interaction challenges, interaction design, and UX and usability evaluation. It uses an HCI approach, without necessary limiting to software systems; it also focuses on products and services in general.