Front-of-the House Management Business & Marketing Program Fall 2020 Semester - Bogotá

The Front of the House Management from an interdisciplinary perspective between the back of the house y front of the house guarantee an ideal experience according to the concept of service. The service process goes beyond the service to the table, this includes prevention and resolution of problems with customers and their satisfaction. This course will include the perspective of American service required for hotels, cruises, casinos, restaurants, airlines, among others.

At La Sabana, contact hours are calculated through a combination of lecture hours and outside activities (which can include workshops, fieldwork activities, guest lectures, and independent work), therefore contact hours may vary on syllabi. La Sabana awards credits based on the conversion - One Colombia Credit is the equivalent of 16 contact hours - therefore, the recommended U.S. credits are based on the contact hours assigned per course.

**Universities may opt to award additional credits for courses taken at La Sabana based on the total contact minutes in a course as students are enrolled in courses that meet for 60 minutes per contact hour versus the U.S. that only meet for 50 minutes per contact hour.**