Human Resources and Quality Management Engineering Program Spring 2020 Semester - London

To provide students with various current industry practices that can be examined and compared to theoretical frameworks in delivering service quality. This unit will examine quality in service delivery, service diversity and service systems. This unit brings together knowledge, understanding, different interpretations and critical analysis of the contexts and issues relating to international human resource management. Current personnel and development trends such as managing a diverse workforce in international organisations will be explored. In addition, the context of international personnel and development will be examined such as different employment systems and national cultures. These areas will be critically examined with the firm/organisation as the main focus of analysis.